More than 50,000 travelers were affected as two package holiday firms collapsed. Malvern Group, which incorporates Manchester-based Late Rooms and York-based Superbreak Mini Holidays, known as Super Break, has stopped its business.
The group announced that those who are currently on holiday may have pay again and Super Break hotel-only holidays would be dismissed.
However, it said it “anticipated” Late Rooms bookings would stay secure. Malvern Group said, travel association Abta will be protecting those under Super Break package holidays. But the gift vouchers and tickets for entertainment and attractions were no longer valid, it added.
Abta also issued suggestions for Super Break customers but did not discuss Late Rooms.
Leona Gibbons, from Hull, said she paid £779 for her honeymoon, which she bought two days ago. “I was in tears on the phone to my mum this morning,” she said.
“We were supposed to stay in the Raddison Blue Edwardian in Bloombsury, London, go to the Fawlty Towers Dining Interactive Experience and do a bit of sightseeing.
“Our honeymoon is now ruined unless we can magic up more money.
“We’ve worked so hard this year to pay for the wedding and we were looking forward to having some time away.
“However, me and my partner might have to cancel the honeymoon,” she added.
Another customer, Danielle Atkins bought £200 of Super Break vouchers as a Christmas present for her grandparents. “I’m waiting for the bank to get back to me,” said Ms. Atkins, from Carlisle.
“Super Break has not replied to any correspondence at all. All it says it ‘contact your bank’, which is not helpful.
“I’m a single parent and work really hard to treat my family at Christmas and it feels like they’ve stolen my money,” Carlisle added.