On Wednesday, British Airways was bound to cancel some flights to and from London, after it has suffered a “system issue”.
Reports indicating that dozen of flights of Heathrow, which is the busiest airport in the United Kingdom, had been canceled, grounded over 15000 passengers.
The airlines said in a statement that “we are working as quickly as possible to resolve a systems issue which has resulted in some short-haul cancellations and delays from London airports.”
It continued, “A number of flights continue to operate, adding that apologising to passengers hit by the disruption and considering back-up manual systems were being used to keep many services in place.
British Airways further said that it was offering customers booked to travel on short-haul flights leaving from Heathrow, Londo, and Gatwick Airports, the alternative to re-book to travel on another day somewhere between August 8 to August 13.
Frustrated passengers took to social media to show off their anger and asked answers from BA, while pictures shared display that airport terminals are filled with helpless travellers.
A spokesman said that British Airways was going through “a technical issue with its systems” impacting check-in and departures there.
He continued, “We are working to support the BA team and passengers impacted.”
“We understand this is incredibly frustrating for passengers and encourage them to check with British Airways for the latest information,” added the spokesperson of Heathrow.