A statement published in the website on early Friday, the 4G network was performing again, having been influenced from around 05.30 GMT. It said the 3G data service reinstalled on Thursday evening. Some users informed that having issues they messaging and pleading O2 to fix the patches.
Lesley wrote, “I have a Tesco mobile [which uses the O2 network] – any texts I send say ‘not sent. Tap to try again. Each tap brings the same message! But I find the person I’ve sent it to actually has received it”.
One user Steve wrote: “ No, it’s most definitely not fixed as there are numerous error messages sending texts as well as duplicated sendings”.
Earlier, O2 and the phone network appliances supplier Ericson mentioned a joint appeal to the millions of customers hit by an interruption to its data plannings.
O2 has 25 million users and also supplies services for the Giffgaff, Sky and Lyca Mobile networks which have more seven million users. Services including timetable information of bus while many corporates confronted the interruption.
Ericsson UK boss Marielle Lindgren said the “faulty software” that had generated issues was being withdrawn. O2 boss Mark Evans said in a joint statement: “I want to let our customers know how sorry I am for the impact our network data issue has had on them, and reassure them that our teams, together with Ericsson, are doing everything we can. ”