One housing accused residents living in Belford Court, Reading, for maintenance despite there being no lift in their block. They paid out thousands of pounds over a number of years for a non-existing lift.

However, the housing association has admitted its mistake this year in a service charge booklet, before issuing a new booklet without the lift charge. It has been assured by a spokeswoman that the residents will be contacted and refunded.

One of the residents said, “I even let the lift maintenance guy in once and he went up the stairs and said ‘where’s the lift?’.”

Another said to the Local Democracy Reporting Service: “Why are we being charged for facilities we have no access to?” 

The spokeswoman of The One Housing said there had “unfortunately been a small number of errors” when allocating costs for lift maintenance in “previous year-end accounts” at Belford Court. 

“We are now correcting this and will be contacting the residents who have been impacted and refunding them in due course,” she added.

Related Articles
Next Story
Going Viral
Theresa May Set Up Brexit Department to Prevent Boris Johnson Handling Brexit Negotiation

Theresa May Set Up Brexit Department to Prevent Boris Johnson Handling Brexit Negotiation

by Susmita February 11, 2020
Jeremy Hunt claims that Theresa May plans to set up the Brexit department to stop Boris Johnson handling Brexit negotiations as foreign secretary. Mr Hunt said Mrs May made a "deliberate decision" to sideline the then Foreign Secretary Mr Johnson. The decision to create the now-defunct department was "a deliberate decision to take Brexit out of the hands of the Foreign Office while Boris (Johnson) was foreign secretary". While talking...