The consumers of the mobile phone now can switch providers with a single free text under new regulations which have come into effect. At the moment, consumers have to contact their mobile service provider when they want to shift to a new firm.
They are then given a porting authorization code to provide to a new provider if they want to maintain the same phone number.
As part of this process, consumers can often find themselves dealing with unfavourable attempts by the companies to convince them to stay.
Consumers who want to switch keeping their existing phone number text “PAC” to 65075 to start the process. Their present provider will reply by text within a minute. They will recover then switching code, which will be valid for 30 days. The reply of the providers must attach important information about any early cancellation charges or pay as you go credit balances. Then the new provider sends the code to their new provider, and this company must arrange for the switch to finish within one working day.
While most people want to keep their mobile number while they decide to switch, about one in six do not. These consumers can text “STAC” to 75075 to request a “service termination authorization code ”.The latest text-to-switch process will make it prompt for the people to leave their mobile company.
Ofcom claims the new text-to-switch process will make it prompt and easier for the people to leave their mobile company.